4 Things Builders Need To Know When Starting A New Project

Your new customer has researched, interviewed other construction companies, and even purchased the lot to build their dream home. Contracts are signed and permitting is done. So you’re all ready to break ground, right?

As a contractor, you are responsible for this undertaking-but more importantly, this project is where you have invested a substantial amount of time already and your reputation lies. It has been said that building a home is as stressful and difficult as going through a divorce so new clients can be fearful and timid. Here are a few tips to help you connect with homeowners as their builder.

1. When prospects are shopping different building companies …

make sure they are comparing apples to apples. Constructing a home is very personal to them, but a business to you. Ensure both parties are protected by having your attorney check the building contract before signing it, once an agreement is made. Make sure all their questions are answered and any changes need to be made in writing to protect you and the client.

2. Let your customer know you are available when needed.

Keep everyone’s contact information up to date and when it is best to reach you. Always having the lines of communication open will ensure there are no misunderstandings.

3. Make sure your client is honest about their budget and deadlines, …

if any, and updates your office if any changes occur. As you know, overages add up very quickly and should not come as a shocking surprise to a homeowner at closing. Always consult and advise them to adjustments in a legal and timely manner.

4. Remember, no builder is perfect.

There are always unforeseen challenges along the way, so be certain your new homeowner has a very good understanding of what can interfere with the process. You cannot be responsible for changes in inspection laws, availability of materials, and inclement weather. As the customer is choosing home designs and fixtures, allow them to speak freely and offer advice only if asked.

Your time, knowledge, and experience is applied each day of construction and with every passing inspection. Remind new homeowners that as a contractor you also involve architects, inspectors, surveyors, and a variety of other professionals to bring them a quality, beautiful house. It is easy for clients to be a bit discouraged or frustrated at times, but your professionalism and patience can keep your reputation strong and bring referral business.

Tricia is a mom and a blogger from Beverly Hills. If your building project involves septic systems in Salinas, Trisha recommends contacting a company like Tom’s Septic Construction.